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[My Account] How do I reset my password via the Shopee App if I have forgotten it?
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Oh no! 😨 Forgotten your password? Don't worry, we've all been there. Let's get you back into your account quickly! Follow these steps to reset your password via the Shopee App:
Using Your Phone Number:
Tap on "Forgot?" on the Log In page.
Enter the Phone Number linked to your account.
Select "Next."
Complete the CAPTCHA (if required).
Enter the Verification Code sent via Whatsapp/SMS.
Set your new Password.
Hit "Okay." and you’re back in! 🎉
Using Your Email Address:
Tap on "Forgot?" on the Log In page.
Enter the Email Address linked to your account.
Select "Next."
Complete the CAPTCHA (if required).
Enter the Verification Code sent via Email.
Set your new Password.
Hit "OKay" and you’re good to go! 🚀
⚠️ Note:
- Please refer to this article if you would like to learn how to reset your account password via the Shopee website.
- If you've lost access to your phone number and can't log in, please fill out the Change Mobile Number Form.
If you can’t access your email, reach out to our Customer Service via the contact options at the bottom of this page. We're here to help! 😊
Pro Tip: Setting a Strong Password
Use a mix of upper and lowercase letters, numbers, and symbols to create a strong password.
Avoid using easily guessable information like your birthday or names.
Regularly update your password to keep your account secure.
